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Privacy Policy

STORE POLICIES — THE VORUS
 
Last Updated: [01/01/2026]
Welcome to THE VORUS. This page contains our policies and terms explaining how our purchasing, shipping, exchanges, returns, refunds, and data usage processes work.

Customer Support
WhatsApp: 11-99735-6075
Email: thevorussupport@gmail.com
Hours: Monday through Friday, 9:00 AM to 6:00 PM
Average response time: Within 24 business hours.
 
1) Shipping and Delivery

1.1 Order Processing
After payment is confirmed, the order will enter the processing stage (picking and packaging) within 1 business day.

1.2 Delivery Time
Delivery times may vary depending on:
  • ZIP code/region
  • Product availability
  • Shipping carrier/logistics
The estimated delivery time is displayed at checkout before the purchase is completed.
Average estimated delivery time (optional): 7 business days.

1.3 Shipping Cost
Shipping costs are automatically calculated at checkout based on the ZIP code and applicable shipping rules.
In the event of a promotion, such as free shipping, the applicable terms and conditions will be clearly displayed on the website.

1.4 Tracking
When available, the tracking number will be sent by email and/or WhatsApp after the order has been shipped.

1.5 Delivery Attempts and Incorrect Address
Customers are responsible for providing a complete and accurate delivery address.
If an order is returned due to an incomplete or incorrect address or because no recipient was available to receive the package, reshipping may require payment of a new shipping fee or may result in a partial refund, depending on the circumstances and associated shipping costs.

1.6 Delays and Events Beyond Our Control
Delivery delays may occur due to external factors, including periods of high demand, logistical issues, weather conditions, strikes, or local restrictions.
If a delay occurs, our customer support team will provide guidance through the available support channels.
2) Exchanges, Returns, and Refunds

2.1 How to Submit a Request
To request an exchange, return, or refund, please contact us through:

WhatsApp: 11-99735-6075
Email: thevorussupport@gmail.com

Please provide:
  • Order number
  • Buyer's name
  • Reason for the request
  • Photos/videos, when applicable in cases involving defects or damage
     
2.2 Request Period
The deadline for requesting an exchange or return is 7 calendar days after receipt of the product.
Important: This period should be adjusted according to your actual business operations and the rules applicable to your type of product.

2.3 Product Conditions for Returns or Exchanges
For a request to be eligible, the product must be:
  • [Unused / in its original packaging / with all accessories, etc.]
  • [With the original label/seal intact, when applicable]
We reserve the right to deny a request if improper use, misuse, or missing items/accessories originally included with the product are identified.

2.4 Defective or Damaged Products
If the product arrives defective or damaged, we will review the case and provide instructions regarding an exchange or refund based on our assessment and the supporting evidence provided, such as photos or videos.

2.5 Refunds
If approved, the refund will be processed through:
  • [The original payment method / credit card refund / Pix / store credit]
Estimated processing time after approval: 1 business day. This period may vary depending on the payment method and financial institutions or payment processors involved.

2.6 Return Shipping Costs
Please clearly define and maintain a policy consistent with your actual business operations:
In cases involving defects or damage: [The store covers the return shipping cost / The store provides return-shipping instructions.]
In cases of customer cancellation or change of mind: [The customer is responsible for the return shipping cost / Store-specific rules apply.]

2.7 Non-Eligible Items
Certain products may not be eligible for exchange or return due to hygiene or personal-use, when applicable.
Examples may include:
  • [Intimate products]
  • [Personalized products] items clearly here

     
Table of Contents
  1. Shipping and Delivery
  2. Exchanges, Returns, and Refunds
  3. Privacy Policy (LGPD)
  4. Terms and Conditions of Use
  5. Cookies and Technologies
  6. Contact and Customer Support
4) Terms and Conditions of Use
By purchasing from THE VORUS, you agree to these terms and conditions.

4.1 About the Store
THE VORUS markets home products and sells to consumers in the United States.
Legal Name/Name: THE VORUS
CNPJ/CPF: 544.109.968-27

4.2 Product Information
We make reasonable efforts to ensure that product descriptions and images accurately represent our products.
However, there may be variations in:
  • Color and shade due to screen settings and lighting conditions
  • Product batches or models
  • Minor specifications provided by suppliers
     
4.3 Prices and Promotions
Prices and promotions may be changed without prior notice. Changes will not affect orders that have already been successfully completed.

4.4 Customer Responsibilities
Customers are responsible for:
  • Providing accurate information during checkout
  • Monitoring order-related communications
  • Ensuring that someone is available to receive the order at the provided address
     
4.5 Improper Use and Fraud
We may cancel orders suspected of fraudulent activity or orders containing payment or customer information inconsistencies, subject to review.

3) Privacy Policy (LGPD)

THE VORUS respects your privacy. We use personal information only as necessary to process orders, provide customer support, and improve your shopping experience.



3.1 Information We Collect
We may collect:
  • Name, email address, and phone number
  • Shipping and billing address
  • Payment information (processed by payment providers; we do not store sensitive payment information beyond what is necessary)
  • Order history
  • Browsing information, such as IP address, device information, and pages visited, when applicable
     
3.2 How We Use Your Information
We may use your information to:
  • Process purchases, payments, and deliveries
  • Provide customer service and support
  • Prevent fraud and maintain security
  • Improve your experience on our website
  • Send marketing communications when authorized and applicable
     
3.3 Sharing Information with Third Parties
When necessary, your information may be shared with essential service providers and business partners, including:
  • Payment processors
  • Shipping and logistics providers
  • Email and CRM services
  • Advertising and analytics platforms, when applicable
Information is shared only for purposes necessary to provide our services and/or improve your experience, in accordance with applicable laws and regulations.

3.4 Your Rights Under the LGPD
You may request:
  • Access to your personal data
  • Correction or updating of your information
  • Deletion of your data, when applicable
  • Information about how your data is used and shared
To submit a request, contact us at:
Email: thevorussupport@gmail.com
WhatsApp: +55 11-99735-6075

3.5 Data Security
We implement security measures designed to protect your personal information. However, no system is completely immune to security risks.
In the event of a relevant security incident, we will follow appropriate procedures for notification and mitigation in accordance with applicable laws.
5) Cookies and Technologies
We may use cookies and similar technologies to:
  • Maintain website functionality
  • Remember user preferences
  • Measure website performance and improve the customer experience
  • [Personalize advertisements, when applicable]
You can manage or disable cookies through your browser settings.
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